Our Direct Debit Expertise
With over 25 years’ experience in Direct Debit, including managing Bacs Approved Bureaux and supporting complex migrations, we bring practical, real-world expertise to every project.
There is a lot to consider when embarking on a migration, regardless of the type, to make sure recurring payments continue without issue and the project is a success.
We provide practical, hands-on support across all stages of a Direct Debit migration, from planning through to implementation and post-migration optimisation.
Types of Direct Debit Migrations (UK)
Facilities Managed to Own SUN
You have outgrown your current provider and want more control over your brand and payments. This move requires moving from a payment provider own Direct Debit facility to your own and is one of the more complex migrations as it involves so many elements.
Bacs Bureau Direct Debit Switch
Whatever the reason, you are wanting to move from your current Bacs Bureau or Bacs software to another provider. You may be at the early stages and need help with the selection or just need to get the move done. We will support this process to de-risk the process and provide independent support.
Paper Mandates to AUDDIS
This is for organisations that are still running paper-based Direct Debit mandates and are looking to move to electronic, so they offer online sign-up , telephone and become more efficient in the setup and administration of the Direct Debit process. This is known as an Auddis Migration and requires implementation with your Bank and Bacs Bureau or Bacs Software.
More information can be found on the Bacs website
Internal Bacs Direct Debit Change
You may operate multiple Service User Numbers and combining the process or looking to change key details for all your payers. This is known as a Direct Debit Bulk Change and the processes are outlined within the Service User Guide & Rules and any change will be agreed with your Sponsoring Bank.
When NOT to Migrate
A Direct Debit migration might not be the answer. It is important to understand your challenges, processes and any performance issues to diagnose if a Direct Debit migration is the right choice.
Graytide helps organisations make the right decision; not just the easy one.